Baby Search 2013 // FAQs

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Please see below to find answers to Frequently Asked Questions surrounding the Bonds Baby Search 2013!

CONTACT US

We’ve posted responses to common questions in the FAQ section below. If you’re having issues entering your baby, or have any questions, please see if you can find an answer below. If you cannot find what you need, contact our customer service team and we’d be more than happy to help.

 

FREQUENTLY ASKED QUESTIONS

 

Q: I’M GETTING AN ERROR MESSAGE “AGE CATEGORY FIELD IS REQUIRED” WHEN ENTERING?

A: Please check the browser that you are using as our site can sometimes have issues with Internet Explorer, particularly if you are running an old version. We recommend using Google Chrome or Mozilla Firefox which are free to download.

As we have just upgraded our site, your internet may also be directing you back to an old version of the site as this information stores in your history… Please clear out your browsing history by selecting Ctrl and F5 together

 

Q: MY PHOTO LOADED SIDEWAYS. HOW DO I FIX IT?

A: Remove the sideways image entry by selecting the button that says “REMOVE YOUR BABY FROM BABY SEARCH” and upload a new one. If you’re trying to enter on a phone or tablet, make sure that the device is horizontal when you take the photo. If you’re entering from a computer, try saving the image on its side so it flips to portrait when it uploads. You can manipulate and save the image to your desktop before uploading by using this free tool http://webresizer.com.

 

Q: HOW LONG WILL IT TAKE FOR MY BABY’S IMAGE TO APPEAR IN THE GALLERY?

A: Entries may take up to 30 minutes to upload onto the site. Please be patient and refresh your browser every time you return to check.

 

Q: MY BABY’S IMAGE APPEARS MULTIPLE TIMES IN THE GALLERY. HOW DO I DELETE THE EXTRA IMAGES?

A: If you have entered your baby into their age category and the Wondersuit category using the same image, then it will appear twice in the gallery.

If the multiple entries are a mistake, then you can simply log in to your account page, select the entry you would like to remove and select “REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.

 

Q: I’VE CHANGED MY MIND ABOUT THE PHOTO I SUBMITTED. CAN I ENTER ANOTHER ONE?

A: Sure can, you will need to remove your entry and re-enter.

Simply log in to your account page, select the entry you would like to remove and select “REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.

 

Q: HOW CAN I REMOVE MY BABY IF I DECIDE I DON’T WANT THEM IN THE COMPETITION?

A: To remove your baby from the competition, simply log in to your account page, select the entry you would like to remove and select “REMOVE YOUR BABY FROM BABY SEARCH” and then select DELETE. This will remove the entry instantly and you can then refresh your browser to confirm it has been removed correctly.

 

Q: HOW DO I CHANGE MY ENTRY DETAILS?

A: Once you’ve submitted your entry there’s no way to edit your bub’s details or your contact details. If you need to make changes you will have to delete your entry using the “Remove Entry” link and re-enter you bub’s details and photo etc. When you enter we ask you for your email address, make sure this is an address you can access (and double check the details) as we’ll be sending all communications there.

 

Q: WHAT ARE THE COMPETITION ENTRY AND VOTING DATES?

A: Entries open at Tuesday 19th February and close at 4pm AEDT on Monday 4th March.

Voting opens on Tuesday 5th March and closes at Midnight on Sunday 24th March.

 

Q: HOW MANY CATEGORIES ARE THERE?

A: The four categories of entry are:

1. Babies aged from newborn to 9 months;

2. Children aged 10 months and above but less than 3 years; and

3. Children aged 3 years to less than 5 years (new category!)

4. Wondersuit category – wearing our Bonds Zip or Classic Wondersuit

 

Q: HOW DO I ENTER MY BABY IN BABY SEARCH 2013?

A: Head to the Bonds Baby Search website (http://babysearch.bonds.com.au), register as an entrant, upload a photograph of your eligible child, fill in the entry form online and submit it to the Bonds Baby Search website.

 

Q: CAN I ENTER MY BABY IN MORE THAN ONE CATEGORY?

A: Yes, you can enter your baby in their age category as well as the Wondersuit category. Your baby must be dressed in a Bonds Zip or Classic Wondersuit to be eligible for the Wondersuit category. By entering your baby into the Wondersuit category, you have also entered your baby into their age category. You do not have to enter them twice.

 

Q: DOES MY BABY NEED TO BE DRESSED IN BONDS?

A: Not at all! We love to see pictures of babies dressed in Bonds but they can be wearing anything you, or they like in their entry photo.

The exception to this is the Wondersuit category – your baby must be wearing a Zip or Classic Wondersuit in order to be eligible for this category.

 

Q: HOW DO I ENTER MY BABY INTO THE WONDERSUIT CATEGORY?

A: Make sure that you tick the “Enter the Wonder Bub Category” box during the entry process.

 

Q: IF I DON’T HAVE MY WONDERSUIT YET CAN I ENTER THE AGE CATEGORY AND THEN ENTER THE WONDERSUIT CATEGORY WHEN IT ARRIVES?

A: Yes you can enter the two different categories at different times.

 

q: WHAT IS THE AGE-RANGE FOR BABY SEARCH?

A: The age range for Baby Search is newborn – 4 years old, ie. no older than 4 years and 364 days as at 01/04/13

 

Q: WHAT IF MY BABY IS BIGGER THAN A SIZE FOUR?

A: We know babies come in all shapes and sizes, unfortunately though our Bonds babies range is only available in a size four and smaller. We do plan to launch a kids range in the months to come so be sure to check out bonds.com.au or sign up to our website to be the first to know when it launches.

 

Q: WHAT DO I DO IF MY BABY’S BIRTHDAY HAPPENS DURING BABY SEARCH AND AFFECTS THE CATEGORY THEY SHOULD BE IN?

A: The age of your baby as of 01/04/2013 determines the category that your baby needs to be entered into.

 

Q: MY BABY IS 8 MONTHS OLD AND HAS BEEN PLACED IN THE 10 – 35 MONTH CATEGORY. CAN I CHANGE THE CATEGORY?

A: Your baby has been placed in their age category based on their age as at the 1st of April 2013. Give customer service a call on 1800 054 321.

 

Q: I HAVE TWINS, DO I SUBMIT THEM AS ONE OR TWO ENTRIES?

A: If you have twins, you will need to submit an individual entry for each one.

 

Q: WHAT KIND OF PHOTO DO WE NEED TO SUBMIT?

A: We ask you to submit an untreated/ unfiltered photo in order for your baby’s personality to really shine through! Make sure that your baby is wearing at least a nappy in the photo.

Your photo needs to be a JPEG and maximum photo size is 5MB.

Photos submitted from a mobile phone are absolutely fine. iPads and Smartphones need to be held at landscape (horizontal) when you take the photo with the button to the rightfor the image to upload correctly. There is a frame before the upload step that tells you to do this.

We will not accept photo collages as a valid entry.

 

Q: HOW MANY PHOTOS DO WE NEED TO SUBMIT?

A: We require one photo to be submitted for your entry.

 

Q: WHAT IF I DON’T RECEIVE THE BONDS VOUCHER?

A: Your Bonds voucher will be emailed to you, as well as appear in the Account page section on babysearch.bonds.com.au. If you didn’t receive it to your inbox – please check your junk mail.

 

Q: HOW DO I USE MY VOUCHER CODE?

A: Simply enter your 12 digit code when you are ready to checkout from your order on bonds.com.au. You can only use your code once.

 

Q: MY 40% DISCOUNT WASN’T APPLIED TO A BUNDLE DEAL?

A: Our system works out what the best promo is for you. The 40% off offer cannot be used in conjunction with any other offer.

 

Q: MY DISCOUNT CODE ISN’T WORKING. WHAT DO I DO?

A: Triple check that it’s been entered correctly – best to cut and paste from the email. If it’s still not working, please call our customer service team on 1800 054 321.

 

Q: I ACCIDENTALLY VOTED FOR THE WRONG BABY, WHAT SHOULD I DO?

A: That baby got lucky! You can’t remove a vote but you can go on again and vote again for your baby of choice.

 

Q: DO FACEBOOK LIKES COUNT AS VOTES?

A: No. For your vote to count you need to register and vote for your fave baby at babysearch.bonds.com.au.

 

Q: HOW MANY WINNERS WILL THERE BE AND WHO CHOOSES THE WINNERS?

A: There will 17 winners in total. Bonds will select 4 winners from each age category and 2 winners from the Wondersuit category.

In addition, there will be a People’s Choice winner from each of the age categories as chosen by the general public. The People’s Choice winner in each age category will be the entry in the relevant category with the highest number of confirmed votes submitted online at http://babysearch.bonds.com.au/

 

Q: WHEN WILL THE WINNERS BE ANNOUNCED?

A: We’ll announce our shortlist on Thursday 28th March and our winners will be announced on Wednesday 3rd April.

 

Q: WHAT IS THE PRIZE FOR BABY SEARCH 2013?

A: The seventeen winners will each receive the following:

The chance to feature in and be part of the Bonds 2013 Baby advertising campaign to be created in April 2013 in Melbourne or Sydney (Shoot Location);

A Bonds baby product pack having a retail value of AU $300.00;

Return economy flights from their nearest capital city to the Shoot Location, and one night’s accommodation for the child depicted in the selected entry and their parent or legal guardian (only for winners that do not live in the state in which the Shoot Location is located) in order to participate in the Promoter’s 2013 Baby Search photo shoot. Flights and accommodation will be organized by the Promoter with an airline and hotel of the Promoter’s choice. Meals and necessary transfers will be provided for the baby and their parent or legal guardian for the period of time that they are in the Shoot Location for the purposes of the Promoter’s photographic shoot. Travel insurance and transfers from the winner’s point of residence to their point of departure are not included, and any additional costs incurred are the responsibility of the winner;

An invitation to participate in the Promoter’s 2013 Baby Search photo shoot to be held in the Shoot Location on a date to be nominated by the Promoter in April 2013 with a photographer chosen by the Promoter;

A framed photograph (8x10cm) of the winning baby/child. Further prints may be purchased from the photographer at the photographer’s standard rates.

 

CONTACT US

If your question has not been answered above:

PHONE: 1800 054 321

(between 8:00am – 5.30pm AEST Monday – Friday)

Email: bondsbabysearch@pacbrands.com.au

 

The popularity of Baby Search is AMAZING but unfortunately it also means we have a lot of questions to respond to. Please allow extra time for us to reply to your query. Rest assured we will get back to you!

81 Comments

  1. Marian

    Hi bonds team! I have used a black & white photo? Is this ok?
    Thank-you, Marian

    • The Bonds Team

      Hi Marian, yes, black and white is fine! x

  2. Sarah

    Can The photo be in black and white? Also if their not wearing a nappy but can’t see any privates is that ok? Do u add 2 photos if the age one isn’t in a wonder suit?

    • The Bonds Team

      Hi Sarah, yes your photo can be black and white and you need to submit two separate entries if you’re entering the age category and the Wondersuit category. Your bub must be wearing at least a nappy in the entry pic too! Please see our FAQ page for more info. x

  3. Shelley

    My baby can be found when I search her name but I can not find her when I flick through the gallery; does this mean she will not be judged.
    Thank you

    • The Bonds Team

      Hi Shelly, please have a look at our FAQ page. It’s answered over there! x

  4. Sophie saroya

    Hi, I know u have had a lot of questions to answer.. But with the wondersuit category, well I know the “wondersuit” word has to be showing, but can it be a half upper body shot. Or does the wondersuit photo have to be full body shot?

    • Sophie saroya

      I am asking this because my photos will be done by phone and u have said that when using an iPhone we need to do it landscape

    • The Bonds Team

      Hi Sophie, the Wondersuit entry pic just needs to be showing the Wondersuit logo. It doesn’t have to be full body. x

  5. Eliza Burgiss

    Help… I’m trying to add a photo off my iPhone the photo uploads then goes to a page saying ERROR. What so I do please.

    • The Bonds Team

      Hi Eliza! Try clearing your cache, restarting your browser, resize the image and try again. If it’s still not working, please call customer service on 1800 054 321. x

  6. Krystal Millen

    Like most i assume, i fill in all the relevent details, upload the picture of my baby and when i go to submit, the next page shows an error message. Ive tried more than 10 times and it still comes up with the same message. please rectify asap and contact me with the outcome.
    Kind Regards,
    Krystal Millen

    • The Bonds Team

      Hi Krystal! Try clearing your cache, restarting your browser, resize the image and try again. If it’s still not working, please call customer service on 1800 054 321. x

  7. Rowena

    Hi my photo is taking a while to upload, is this normal it’s only 336×450 pixels?
    Thanks
    Rowena

    • The Bonds Team

      Hi Rowena, please check that your photo is under 5mb, or try uploading a smaller sized photo. x

  8. Joyce

    Hi, I have entered my son in the wonder suit category but you can’t see the logo as its the same colour as the outfit, will it be ok or will I need to submit another photo so you can see the logo? Can I put up another photo of my son for the other category?

    • The Bonds Team

      Hi Joyce! If we can’t see the logo please resubmit your entry. You can find out how to do this on our FAQ page. Also, by entering in the Wondersuit category, you automatically enter the age category. x

  9. Melinda traecey

    Hi i am try to puy my entry in of my child and ever time i press submit it will not work and just said age category field is required but i have filled it in so i dont know what is going on? help please

    • The Bonds Team

      Hi Melinda! Please give customer service a call on 1800 054 321 and they will be able to help. x

  10. Kristin

    Hi, I have installed both Google Chrome and Mozilla Firefox as advised by customer service, but I still cannot submit my entry. I keep getting the age category field is required error. Please help.

    • The Bonds Team

      Hi Kristin, that sounds odd. Please give customer service a call on 1800 054 321 (between 8:00am – 5.30pm AEST Monday – Friday). x

  11. Liana Dundon

    Hi I just wanted to make sure my son’s d/o/b is correct. Harley D 17/5/12? And also I ticked wondersuit and it says its in the age category does that mean he is in both?

    • The Bonds Team

      Hi Liana! Please search for your entry and double check the date. We don’t want to be looking at the wrong entry! When you enter your bub in the Wondersuit category, he’s also entered into his age category. Hope that helps. x

  12. Kathleen Vergara

    My baby is now 10 months old but the picture I want to submit is when she was 7 months old, is this valid? Or how recent the picture need be? Thank you.

    • The Bonds Team

      Hi Kathleen, we need a very recent photo please! Bubs grow up so fast. x

  13. Sarah

    Hi Bonds, I have taken a quite a few photos of my bub in a wondersuit. My problem is that the wonder suit is grey and so is the emblem, you can just see the word wondersuit if you look close enough, is that ok? I can’t get it any more visible without taking a photo of just the logo! Lol!!

    • The Bonds Team

      Hi Sarah, yes, we do need to see the logo. Perhaps try taking the photo somewhere with a lot of light? x

  14. Emma

    Could you please confirm what it means in regards to submitting an untreated/unfiltered photo? Does this mean you don’t want the photos to be edited in any way? All professional photos are usually edited to some extent to make the photo look as good as possible. Does this mean that professional edited photos might not be considered?

    • The Bonds Team

      Hi Emma, professional photos are fine. We just like to see your bub just as they are! x

      • Kathleen Vergara

        You said professional photos are fine but they are usually edited, is this acceptable? And are you able to crop photos or do a little bit of brightening or nothing at all? Thank you.

        • The Bonds Team

          Hi Katheleen, yes, that’s fine. We would prefer them untouched, but we understand professional photos are usually a little retouched. We don’t want any filters or any colouring (like Instagram, etc) on the entry pics though. Hope that helps! x

  15. Cathy

    Hi, we got our photo taken at the Bonds organised photoshoot at Doncaster on Friday (22/2) but am unable to find the photo on your website. Can you please let me know when they’ll be available. Thanks

  16. james

    Do the winners get paid for the advertising shoot or is this just a way bonds get free baby models?

    • The Bonds Team

      Hi James, each of the 17 winners receive:
      The chance to feature in and be part of the Bonds 2013 Baby advertising campaign to be created in April 2013 in Melbourne or Sydney (Shoot Location);
      A Bonds baby product pack having a retail value of AU $300.00;
      Return economy flights from their nearest capital city to the Shoot Location, and one night’s accommodation;
      A framed photograph (8x10cm) of the winning baby/child. Further prints may be purchased from the photographer at the photographer’s standard rates.

  17. Jackie

    Is it ok if someone is holding my baby but you can’t see their face (just a bit of their arms and neck)?

    • The Bonds Team

      Hi Jackie, yes that’s fine. As long as you bub is the main focus of the photo! x

  18. annette

    hi, my photo is taking ages to load , then just not loading and theres no error message..

    • The Bonds Team

      Hi Annette, please give customer service a call on 1800 054 321. x

  19. Kristy Withers-Mitchell

    Hi!
    I am not entering my babies into your competition, but many of my friends are.. Am I able to vote for more than one baby? Please say yes! I would hate to try to pick one baby to vote for when they are all so beautiful and amazing!
    Thanks 🙂

    • The Bonds Team

      Hi Kristy, yes you can vote for more than one bub! x

      • Kristy Withers-Mitchell

        Oh thank goodness! Thanks for letting me know 🙂 Hope the competition runs smoothly for you!

        • The Bonds Team

          Thanks Kristy! x

  20. Jess

    How do I vote? do I share on Facebook? Please help

    • The Bonds Team

      Hi Jess, voting doesn’t start until next Tuesday 5th February and you vote on our Baby Search website. x

  21. Ana

    can you enter your bub more than once? my partner/his dad likes another photo more than the other, can he enter that photo?
    or do we need to decide on the one we like most?
    thanks!

    • The Bonds Team

      Hi Ana! You can only enter your bub once with one photo. x

  22. Kylie

    Hi I accidentally put in bubs DOB instead of mine. Should I change it?

    • The Bonds Team

      Hi Kylie, please give customer service a call on 1800 054 321. x

  23. Ana

    Thanks for the prompt reply! Appreciate it

  24. Carmen Kennedy

    Hi, for the wonder suit category does it have to be a new release stock wonder suit or can it be from 2012? I have a grey/purple button up wonder suit purchased last year.

    • The Bonds Team

      Hi Carmen, a Wondersuit from last year is fine. We just need to be able to see the logo! x

  25. Alli

    Hi bonds team, regarding the wonder suit category: when I try & enter my bub the logo is cut off because of the cropping tool. What happens in these instances? Are entries still valid as my bub is definitely wearing the suit but it’s unfortunate the crop cuts it off. Without cropping the logo can clearly be seen.Thanks in advance for your response.

  26. Briana

    Hi I want to enter my bub in both the age category and the wonder suit category but I want to use two different pictures, is this possible? If so how do I do it? Thanks

  27. Casie Tracy

    Hi Bonds Team,

    Are the winners determined by votes only or are there judges as well.

  28. Michelle

    Hi, I’ve entered my bub in the age category and I didn’t tick the wondersuit category as he didnt have a wonder suit on in this photo. I have now uploaded another photo with him wearing a wonder suit. Can I enter 2 different photos one for the age category and a different photo for the wonder suit category?

  29. Theresa

    I want to enter my baby in two categories, the regular one and the wondersuit contest. The photo i have is 2 different ones, can I enter 2 pictures one for each category? Thank you.

  30. Irene

    Hi there. I have two questions. One – my photo is only 2mb but is not loading….any ideas why? Only 3 hours to go so maybe the site is busy? If it won’t load can I email it in? Also in regards to wondersuit category – do you have to clearly see the entire label, or is most of it ok? bubs hand is covering the suit part? Thanks.

  31. RJ C

    Hi Bonds team, just wanting to know is it more of a popularity vote or legitimate judges skim through these entries to look for that unique face for their campaign..by the way please take my bubba RJ C into consideration has eyes you will just love if you see him in person ..strangers tell us all the time..Thank you bonds team and hope to make the short list

    • The Bonds Team

      Hi RJ, we have two sets of winners, our 3 people’s choice bubs based on public votes and 14 bubs chosen by the Bonds judging panel.

  32. sharlee beames

    hi i cant get into the site i went through facebook and now its says i need a user name and password and it wont let me in with my facebook one and i never got another one help please

    • The Bonds Team

      Hi Sharlee, please give customer service a call on 1800 054 321. x

  33. Lee

    Hi there, can overseas relatives vote?
    Thanks

    • The Bonds Team

      Hi Lee, yes they certainly can! Please see our voting FAQ page for more details. x

  34. Lee

    I have been trying to vote and it won’t come up, is there a problem with the web address?

    • The Bonds Team

      Hi Lee, the site is working but it’s been very very busy with huge numbers of friends and family voting. Please try back and remember there is 19 days to vote. Thanks! x

  35. Michelle

    Hi Im sorry but im unable to vote,has the voting link crashed?

    • The Bonds Team

      Hi Michelle, the site is working but it’s been very very busy today. Please try again and remember voting is open for another 19 days. Thanks! x

  36. Susan

    Where will I upload a photo??

    • The Bonds Team

      Hi Susan, unfortunately entries for Baby Search have closed for this year and voting has started. We hope you’ll enter next year! x

  37. Katherine

    I am just wondering why I can’t see my daughter in the gallery anymore she was entered on Feb 19?

    • The Bonds Team

      Hi Katherine, please give customer service a call on 1800 054 321. x

  38. Amy

    Is there a way to see how many votes my baby has?

    • The Bonds Team

      Hi Amy, no, we don’t make the votes public. x

  39. kirsty

    Ive seen many photos of collages and children with other people in the photos. I thought these images weren’t a vailid entry according to your competition rules.

    • The Bonds Team

      Hi Kirsty, thanks for letting us know! It’s possible we’ve missed some entries, but we’re still moderating. x

  40. Shana

    Hi I wanted to change my baby photo now I have deleted his entry am I able to have it re entered

    • The Bonds Team

      Hi Shana, entries have closed, so please give customer service a call on 1800 054 321. x

  41. Jessica

    I. Want to enter my son how do I do that :)?

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