BONDS BABY SEARCH 2014 // VOTING FAQs

VOTE

WHEN CAN I START VOTING?

You can vote between 12:01am Tuesday 4th March and 11:59am Tuesday 25th March 2014 at www.bonds.com/au/babysearch

HOW DO I VOTE?

To vote, simply visit the baby’s public page and click on ‘VOTE NOW’. If you are not logged in as a bonds.com.au customer, you’ll need to enter first name and email address so that we can send you an email to confirm your vote. To make your vote count you must click on the email to confirm it (this helps us make sure all votes are legitimate!)

You can access the baby’s public page by either searching via the gallery, or clicking on the ‘VOTE FOR MY BABY’ button on your baby’s entry page (for babies you have entered into the comp).

Once you’ve voted for a bub, you cannot vote for the same bub again, but you can vote for as many other bubs as you like.

WHERE CAN I SEE HOW MANY VOTES I HAVE?

So the competition remains fun and fair, votes will be hidden. There will be a daily preview of the top 20 voted for babies of the day, shown on the Baby Search homepage. This tally changes each day depending on the number of votes each entry receives per day. The shortlist, which includes babies selected by both the People’s Choice and Bonds’ Choice will be announced on Thursday 27th March 2014.

WHY CAN’T I SHARE OR SEE MY BABY IN THE GALLERY?

If your registration was entered with a photo by the closing time on the 3rd March, 4pm and your photo met the required image guidelines, your entry would have been approved and should appear in the gallery.

WHAT IS ‘TODAY’S FAVES’?

‘Today’s Faves’ are the babies with the most votes on that particular day, not the most votes of the competition. It changes every day so keep an eye out for your precious bub.

CAN OVERSEAS PEOPLE VOTE?

Anyone from anywhere can vote, just follow the instructions explained under the ‘HOW DO I VOTE?’ question above.

 

296 Comments

  1. Indra Rauckman

    Is it to late to enter a child??

  2. claire

    can i still enter my child?

    • The Bonds Team

      Hi Claire, sorry entries are now closed. Bonds x

  3. Katie

    I tried entering my daughter before the entries closed and the site kept booting me out I am really disappointed. Is there any chance you can take a last minute entry?

    • The Bonds Team

      Hi Katie, sorry you missed out – the site has now changed over to voting and we can’t accept any late entries. Bonds x

  4. Yvette

    How many winners are their and are they categorized?

    • The Bonds Team

      Hi Yvette, there are 5 Peoples Choice winners and 10 Bonds Judged winners. Bonds x

      • Yvette

        Thank you Bonds team :)

  5. Katie

    Disappointed that you can’t make an exception based on the fact that it was the website with the problem not lack if trying.

    • The Bonds Team

      Hi Katie, sorry as we are now in voting there is no entries allowed. We allowed 13 days to enter. Please do get in early next year. Thank you. Bonds x

  6. Stacey

    I removed my entry accidentally – I was trying to fix my spelling of my son’s name. Can you put it back?

    • The Bonds Team

      Hi Stacey, no problem – back in. Bonds x

  7. Tymika

    Hi I have try 5 times to enter my child before the 4th and had no luck as I also know 3 other people it happend to

    • The Bonds Team

      Hi Tymika, very sorry to hear that, we had a team dedicated to support for Baby Search in our customer service – you needed to contact team before the end date to ensure you got your entry end. We allowed 13 days to enter – do get in early next year. Bonds x

  8. Marianne

    Why when I share the link on Facebook does it not show the picture of my son like I have seen others do? Thing wrong where should I get the link from ?
    Am I doing some

    • The Bonds Team

      Hi Marianne, some people are having trouble with their links, we are looking into this with Facebook. Bonds x

    • Angela

      when you go to share on fb, the picture or the bonds baby search logo will come up, on this picture there is an arrow, if you click it it will scroll through some pictures/bonds logo. and you leave it on the pic of your bub and share. this will now be the main pic every time you share it. (hope this makes sense)

      • Josie

        No options for pics are coming up at all …..

  9. Shannon

    I think it’s a bit rough that people clearly had trouble with your website when they were trying to enter, then you hold a hard line against them registering late – it’s not their fault that your website wouldn’t accept entries over the last few days.

    • The Bonds Team

      Hi Shannon, we are happy to report that the site worked very well for entries this year over the full 13 days – we had (have) a dedicated customer service team for baby search on hand to help with any issues. Unfortunately we had to change the site over for voting and we can’t accept late entries. We do hope people get in early next year so no one misses out. Thank you. Bonds x

      • Shannon

        I’m afraid to say that despite your protestations your site was not letting all entries go through. It’s pretty clear from comments above that you CAN add entries after cutoff, but are choosing not to. This has left a very sour taste in mine and others mouths when it comes to your brand. If your website kept kicking people out then perhaps you should have extended the entry date until it was working properly? Perhaps a Facebook page for all those who were unable to enter due to your website not being able to handle their entries is in order.

        • The Bonds Team

          Hi Stacey, as we said to Katie, Bonds Baby Search is a popular competition with around 60,000 entries each year, we try very hard to make sure people know when it is on and send out lots of Bonds&Me emails, Bumps&Baby Facebook posts, tweets and Instagrams to remind people to to enter and to enter early to avoid missing out. Once your registration is in we can help if anything is not right or if you accidentally delete it but once voting is on we can not accept any late entries. We try to make is as fun and fair for all. Thank you. Bonds x

          • Shannon

            If you want to make it fair for all, why not allow entries for those who were unfairly booted from your site while trying to enter by allowing their entries to go through?

  10. melissa

    Hi I’m voting for my niece and friends kids how do you enter your child when there’s another one can you send me a link to check out thank you

    • The Bonds Team

      Hi Melissa, entries for Bonds Baby Search 2014 are now closed. Bonds x

  11. al

    Just browsing gallery. Have noticed multiple photos of one child as a collage. How is that acceptable when the rules state only 1 photo?
    It is unfair for those that have just uploaded the one photo. Just wondering how that is acceptable when some have more photos than required?

    • The Bonds Team

      Hi Al, our dedicated moderating team do all they can to prevent multiple entries but unfortunately these can slip through with there is over 60,000 bubs. A multiple entry will not count as two votes and we will ensure counting is fair when tallying votes. Thank you. Bonds x

  12. Puangpaka

    Hi when is gonna open and start entries again ?

    • The Bonds Team

      Hi Puangpake, Bonds Baby Search will be back in February of 2015 – it runs each year. Thank you. Bonds x

  13. Michelle

    Help! I accidently entered my daughter under my name. How can I change it?

    • The Bonds Team

      Hi Michelle, please confirm the correct details along with the details you enter under and we can update. Bonds x

      • Michelle

        I entered her as Michelle R. In the youngest age group in the wonder suit category. She should have been entered in as Eva R.

        • The Bonds Team

          Hi Michelle, this has been amended for you. Bonds x

          • Julie Whitehurst

            Hi, I tried to enter my bub in the wonder category but the entry page wouldn’t allow me that option. Is it too late to put that on her profile?
            Thanks

          • The Bonds Team

            Hi Julie, sorry to here that, as registration is closed we are unable to update. Bonds x

  14. Lisa

    When is the next bonds search-I too have missed out

    • The Bonds Team

      Hi Lisa, Bonds Baby Search will be back in February of 2015 – it runs each year. Thank you. Bonds x

  15. Lauren

    Hi, can we only vote once for each bub?

    • The Bonds Team

      Hi Lauren, correct. Bonds x

  16. laura

    Hi I tried entering my baby but something went wrong with the site

    • The Bonds Team

      Hi Laura, Bonds Baby Search entries closed on Monday 3rd March at 4pm. Please do get in early next year to avoid missing out. Bonds x

  17. stefanie

    I think its unfair people like me tried to enter our babies last week even week before but your site kept kicking us off. You should let us enter as late entries even if voting has started YOU ARE NOT GIVING US ALL A CHANCE THAT IS VERY RUDE!!!

    • The Bonds Team

      Hi Stefanie, we allowed 13 days to enter and had a team of people in customer service dedicated to helping people enter Baby Search if they had any issues. We are happy to say the site ran very well for the full 13 days and 60,000 plus babies entered. Please do get in early next year to avoid missing out. Thank you. Bonds x

  18. Cleo Harwood

    How can I set up for my gorgeous niece for anyone to vote her? X

    • The Bonds Team

      Hi Cleo, are you wanting to enter (as entries are now closed), or do you need help in sharing a link to your niece. Thank you. Bonds x

  19. Pete

    Hello, I am trying to vote for my baby Beau T and it still says pending and I am not getting an email to confirm my vote? thanks

    • The Bonds Team

      Hi Pete, there is a slight delay with emails as we were very busy, please do let us know if this has still not yet come through. Thank you. Bonds x

  20. Catherine hamill

    How do I change details once it’s been closed eg. Birth date ?

    • The Bonds Team

      Hi Catherine, If you can confirm your bubs name and correct birthday we can update for you. Bonds x

  21. Amanda

    Hi, I have tried to vote but the email never came through to confirm the vote (not in junk folder, etc) and it won’t allow me to vote again (even though it was never confirmed). How can I ensure my vote is confirmed?

    • The Bonds Team

      Hi Amanda, there is a slight delay with emails as we were very busy, please do let us know if this has still not yet come through. Thank you. Bonds x

      • Amanda

        Hi, the email still has now come though to confirm my vote, its now been over 24 hours..surely it would have come through by now. I really would like to get my vote in!

        • The Bonds Team

          Hi Amanda, sorry to hear that, if you contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they can help. Bonds x

  22. shaun

    hi there,
    just wodering what is the prizie for boby bonds

  23. Rhiannon

    I have seen a few Babies in the Wonder category that clearly aren’t wearing a Wondersuit(1 wasn’t wearing anything!!) Also it said that the word Wondersuit should be clearly visible which I have noticed on some that it isn’t. Will these entries be disqualified from the Wonder category?

    • The Bonds Team

      Hi Rhiannon, unfortunately with so many bubs these can slip through, if bub is not wearing a Bonds Wondersuit it will not win in this category. Bonds x

      • Amanda

        and with the Wondersuit logo showing? I have my bub wearing a Wondersuit but as the logo was not visible I did not enter him into this category, I hope this rule is abide by.

  24. Nicole

    Hi, I entered my child yesterday before closing and the site kept booting me out, it took me a few hours of trying to upload but I cannot see my childs photo. Does this mean it didn’t work? That would be very disappointing, are there any other options?

    • The Bonds Team

      Hi Nicole, if you did not receive a confirmation and approval email unfortunately you did not get your registration in. As the site is now in voting phase we can not accept any late entries (entries were open for 13 days). Please do get in early next year to avoid missing out. Bonds x

      • Nicole

        That’s a shame as my eldest son will already be five by next Feb, so I believe he will not be eligible next year. I have a newborn and in my zombie state I left it to the last day and thought it would be fine! I did not receive a confirmation email however it did seem to submit but it never went to another screen so I thought that was just what it did.

  25. tracey marley

    have I missed the baby comp

    • The Bonds Team

      Hi Tracey, yes entries are now closed :( Bonds x

  26. Tia Sutton

    Hi im just wondering what is the prize and what happens if my bub won?

  27. chantelle

    Hello
    How is this a fair competition when people have hundreds of friends on facebook they ask to vote for their baby?

    • The Bonds Team

      Hi Chantelle, there is 5 People Choice winners and 10 Bonds Judged winners. Bonds x

  28. Tash

    When will the next entry for babies be?

    • The Bonds Team

      Hi Tash, Bonds Baby Search runs each year – it will be back open February 2015. Bonds x

  29. Zoe

    Can we revote each day or is it one vote per email? Thanks!

    • The Bonds Team

      Hi Zoe – just once per bub. Bonds x

  30. Pam

    Hi there,
    When is the next comp as I seemed to have missed this one?

    • The Bonds Team

      Hi Pan, Bonds Baby Search runs each year – it will be back open February 2015. Bonds x

  31. Iris

    So when are the lines are open again? So I can’t enter my child? So disappointed .

    • The Bonds Team

      Hi Iris, Bonds Baby Search runs each year – it will be back open February 2015. Bonds x

  32. Erin

    When do the entries open for 2015?

    • The Bonds Team

      Hi Erin, Bonds Baby Search runs each year – it will be back open February 2015. Bonds x

  33. Chery

    Are we allowed to share our photo to public pages?

    • The Bonds Team

      Hi Chery, only within our social pages and your own social community. Thank you. Bonds x

  34. Sarah

    Hi, can parents vote for their own child (ie. myself (I was the one who entered my child))?
    Thanks!

    • The Bonds Team

      Hi Sarah, yes you can vote once for your own bub. Bonds x

  35. Lis

    Hi, I’ve entered my bubs but was wondering if you are able to change photos or is it too late?

    • The Bonds Team

      Hi Lis, no you can only change photos during the 13 day registration phase, which is now closed. Bonds x

  36. kylie

    what is the prize for the winners is it the child/baby in the bonds caterlog? or more ? sorry i tried to find out before n couldnt so thought id ask

  37. Tasha

    Hi do you have any other baby photo competition’s throughout the year& when do entries open for 2015? 1 last query I was under the impression that entrants must be wearing bonds garments but see in entries some are in other clothing is that ok?

    • The Bonds Team

      Hi Tasha, it will be back in Feb next year and no you only need to be wearing a Bonds Wondersuit if you want to be eligible for the Wonder category. Bonds x

  38. Tasha

    Do you do mum & baby competition?

    • The Bonds Team

      Hi Tasha – no just the Bonds Baby Search. Bonds x

  39. Yvette

    Can you change the photo still?

    • The Bonds Team

      Hi Yvette, no you can only change photos during the 13 day registration phase, which is now closed. Bonds x

  40. paige webb

    My lovly granddaughter who I olny see on Skype

  41. Kate

    What does it mean when the little heart in the bottom right hand corner turns pink and has a tick? Thank you

    • The Bonds Team

      Hi Kate, it means you have submitted your vote :) Bonds x

  42. I had trouble entering also . My friend tried for me :-( so when is the next comp so I can enter her ?

    :-( missed out again

    • The Bonds Team

      Bonds Baby Search will be back in February of 2015. Bonds x

  43. christine

    Are the judges voting from every entry or just from the daily top 20 photos?

    • The Bonds Team

      Hi Christine, the top 20 is from People Choice votes and yes Bonds judging will be from each entry. Thank you. Bonds x

  44. Dawn

    When is the next bonds baby search.

    • The Bonds Team

      Hi Dawn, Bonds Baby Search will be back in February 2015. Bonds x

  45. carly

    Why is there a clock on my babies photo and hearts on others?

    • The Bonds Team

      Hi Carly, sorry we would need more information if you could contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au – they can help. Bonds x

  46. kris

    I didn’t receive my email link to confirm my vote.

    • The Bonds Team

      Hi Kris, there was a slight delay, please do let us know if you have still not received it. Thank you. Bonds x

      • Kris

        I sent my vote yesterday and still haven’t received an email.

        • The Bonds Team

          Hi Kris, sorry to hear that, if you have tried to vote again and it says vote pending you may need to check with customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  47. jerrica

    Although entries are closed, when is the next entry for 2015 opened ???

  48. jerrica

    As per previous comment what date in Feb 2015 are the entries opened?

    • The Bonds Team

      Hi Jerrica, we really don’t know at this time. Bonds x

  49. Lauren

    Hi just wondering if the bubs in the top 20 appear in order of how many votes they have? Like does the top one have the most votes or is it just scattered?

    • The Bonds Team

      Hi Lauren, no they are placed at random – not in any vote order. Bonds x

  50. Katie

    Having a little trouble understanding? If you are so “Happy” to report that the website functioned very well during the registration period, how come so many people on this comments forum were unable to register? And how is it any different to help the people who had tried to add their registrations (and early and multiple times) when you can clearly add people who removed their registrations by accident? (No affence to this person) think you are being extremely Unreasonable!! Obviously additions CAN be made you are just choosing not to.

    • The Bonds Team

      Hi Katie, Bonds Baby Search is a popular competition with around 60,000 entries each year, we try very hard to make sure people know when it is on and send out lots of Bonds&Me emails, Bumps&Baby Facebook posts, tweets and Instagrams to remind people to to enter and to enter early to avoid missing out. Once your registration is in we can help if anything is not right or if you accidentally delete it but once voting is on we can not accept any late entries. We try to make is as fun and fair for all. Thank you. Bonds x

  51. Nerida

    Hi I have voted for all three of my kids and only one of them I confirmed the vote the other two I have not received a confirmation email for it says vote pending

    • The Bonds Team

      Hi Nerida, sorry there may be a slight delay, they should come through, please do let us know if they don’t know. Bonds x

  52. Stacey

    How do I fix the spelling of my son’s name? Should be Joshua not Joahua

    • The Bonds Team

      Hi Stacey, this has been amended for you. Bonds x

  53. Lou

    When I (or others) share my entry on Facebook the picture does not appear so people think I am sharing the bonds sale and displays the red sale banner. Is there a way that I can make the picture visible so people can see it’s the bonds baby search with my bubs picture?

    • The Bonds Team

      Hi Lou, we have contacted FB to ask about this issue, in the mean time we believe you can manually change the image using the grey arrows in the corner of the image. Hope this helps. Bonds x

      • Hayley

        Where’s this arrow? I can’t seem to find it?

        • The Bonds Team

          Hi Hayley, it is underneath the text (sorry not on the image) and it says 1 of 2 choose a thumbnail. If you are still having trouble let us know and we can email you a screen grab :) Bonds x

          • Hayley

            That would be great thank you, I can’t seem to find it. Thank you :)

          • The Bonds Team

            No problem, we have emailed you. Bonds x

          • Dina

            I can’t find it either, can you email me the screenshot of FB page to change the photo to my child?

            Thanks

          • The Bonds Team

            Hi Dina, you need to re-post the link and before you post it change the image by using the arrows under the image. It says: 1 of 2 Choose a thumbnail. Please do let us know if you are still having trouble. Bonds x

  54. Amit Singh

    Hi Bonds Team, I entered my daughter in the competition. I can see her in the gallery (Samaira S). However when I try to login with the email I registered with, it displays the message “THIS EMAIL ADDRESS WAS NOT FOUND IN OUR RECORDS”.

    • The Bonds Team

      Hi Amit, sorry to hear that if you contact customer service on 1800 806 906 (between 8:00am – 5.30pm ADST Monday – Friday) or email: pbugcs@pacbrands.com.au they can help. Bonds x

  55. oaklee butler and nat sherwood i wish to vote for these two

    vote for oaklee butler and nat sherwood

  56. Ray

    One suggestion australian residents should be the only one allowed to vote on Facebook, tweeter or any social media site just imagine if you have a family and friends in china or India you can have millions of vote so how can that be fair?

    • Ray

      What does anybody thinks about my comment anyone, bonds care for a reply?

    • The Bonds Team

      Hi Ray, voting is open to all friends and family in or outside of Australia, we are sorry that you find this unfair. Bonds x

      • Ray

        Then this is more an advertising your brand outside Australia rather than a competition so is this means non australian residents will be allow to enter your competition next time.

  57. Multiple Births Entry

    Hello I just wanted to enquire, my neice has enter her twins as seperate entries as she didn’t know there was a multiple births section, is it to late to enter them in the multiple births section today?

    • The Bonds Team

      Hello, unfortunately it is too late to change the image – this can only be done during the registration phase, which closed on Monday at 4pm. Bonds x

  58. Melissa

    Can you see how many votes your child has?

    • The Bonds Team

      Hi Melissa, as per the FAQs you have comments on :) – so the competition remains fun and fair, votes will be hidden. There will be a daily preview of the top 20 voted for babies of the day, shown on the Baby Search homepage. This tally changes each day depending on the number of votes each entry receives per day. The shortlist, which includes babies selected by both the People’s Choice and Bonds’ Choice will be announced on Thursday 27th March 2014. Bonds X

  59. Jacob @ Koah Pare

    Mother Danielle

  60. Jacob @ Koah Pare

    Two beautiful children

  61. karen

    Hi bonds.
    I cannot click on the link on Facebook to vote for babies. Is there a problem on your side?

    • The Bonds Team

      Hi Karen, can you confirm what link you are trying to click on and we can look into it for you. Bonds x

      • karen

        I added my baby link onto Facebook from your site but we cannot click on it now to lead us to the voting page. I cannot click on anyones link on Facebook for there babies either :-(

        • The Bonds Team

          Hi Karen, sorry to hear that. If you could confirm what link you are using? Did you click on the Facebook share icon under bubs image on the main entry page? Thanks Bonds x

          • karen

            Yes I clicked on the facebook share icon on main page which had Zoes picture. The link was under the picture on the page titled “my entries”. Dont think I did it wrong as no one elses on my Facebook is working either. Thank you as well for such prompt responses :)

          • The Bonds Team

            Hi Karen, if you are getting an error message when you click on the links, you may need to close all your internet pages and clear your cache. If you need instruction for this please confirm which browser you are using. Thank you. Bonds x

  62. Christine

    My vote keeps saying pending I tried to vote wasn’t sure if it went though Cuz my phone died during….buy it says pending for 2 days.

    • The Bonds Team

      Hi Christine, you should receive an email with a confirmation link – this will secure your vote. Bonds x

  63. gemma

    I just deleted my entry by mistake please csn you re submit it?? Tahlia j in the 0-9 month category.

    • The Bonds Team

      Hi Gemma, this seems to be common mistake – not to worry, it’s back up. Bonds x

  64. Bernadette Bufalino

    Hi Bonds, I accidentally entered my daughter as Bufalino E instead of Elena B. Can this be amended? Also as her photo is portrait, it appears sideways. Does this mean Bonds won’t look at her properly for voting? Do you advise adjusting it to right way up? Many thanks!

    • The Bonds Team

      Hi Bernadette, a sideways photo entry is fine and will be judged the same and at this point can not be changed (we only allow changes to pics during the entry phase). But we can correct bubs name – this is all done. Bonds x

  65. Dulcie

    I am trying to vote for my great granddaughter I clicked on vote and went to confirm via email but I have not been sent anything. I have been checking constantly and tried to re vote but it won’t let me. How can I confirm my vote when I dont have the email?

    • The Bonds Team

      Hi Dulcie, if the voting is busy there may be a slight delay in the confirmation email, please do allow a little time and if you still don’t receive it please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au and they can help. Bonds x

  66. Sarah

    Can we vote for our own baby ?

    • The Bonds Team

      Hi Sarah, yes you can vote for your own bub. Bonds x

  67. Nerida

    I still haven’t received my confirmation emails for Marcus p and Errol p is there some delay with that still

    • The Bonds Team

      Hi Nerida, sorry to hear that, if you have tried again to vote and it says vote pending please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au and they can help. Bonds x

  68. jenny

    l voted for Simmons X before lunch today and l still havn’t received my email as yet to confirm my vote

    • The Bonds Team

      Hi Jenny, please allow a little more time, there could be delays if it is busy, if it still doesn’t come please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au and they can help. Bonds x

  69. Mary

    Hi there,
    I can’t seem to find the option to change my baby’s picture for this Baby Search? Is it because voting has opened already?

    • The Bonds Team

      Hi Mary, correct – you are only able to change your bubs pic during the registration phase, which is now closed. Bonds x

  70. Jodie

    I didn’t think you were allowed to advertise on Facebook etc for vote?

    • The Bonds Team

      Hi Jodi, you can share your bub on our social pages and on your own social networks :) Bonds x

  71. Hayley

    When people share the link from the page where their vote has been confirmed, when people click on it, the confirmed vote page comes up. People clicking on it think their vote has been confirmed. Should this be changed?

  72. Sarah

    Hi. Is it too late to change my babies photo to a different one? Thanks.

    • The Bonds Team

      Hi Sarah, yes it;s too late, we only allow changes to the pic in the registration period, which is closed. Bonds x

  73. Eileen

    Hi,
    Just wondering how many times is each person (or email) allowed to vote? (i.e. one vote per day per person, one vote per baby only)

    Also,
    With the top 20 daily favs you say that it is calculated from midnight to midnight the next day….but with today being the first day of voting…there technically can’t be a “top 20″ at the moment as we are yet to reach midnight…so how is it calculated?

    • The Bonds Team

      Hi Eileen, you can vote on as many bubs as you like but only once. The first day of voting was 4th March from midnight. Bonds x

  74. Joni

    I have entered my son in the 10-36 month category but in stead of doing our last name as his initial I did his middle name. Will this matter? Should I change it? I have given people the link as is, but if others are looking for him they won’t find him. Will the link stay the same even if I change his name.
    Thanks.

    • The Bonds Team

      Hi Joni – that is fine – middle inital is not an issue. :) Bonds x

  75. Erin

    Hi I entered my bub and received a promo code for something but didnt write it down and now cant find it anywhere,what was it for and how do I view it again pls

    • The Bonds Team

      Hi Erin, you would have received an approval email, which contained your 40% off Bonds code. Bonds x

  76. Nicole Rossiter

    Hi just want to say thank you to all members of the Bonds Team for doing an exceptional job with the Bonds Baby Comp & for the oppurtunity of entering my beautiful little princess in the competition!! Good luck to all the parents of their beautiful children

    • The Bonds Team

      Thank you Nicole :) Bonds x

  77. Tanya

    Ppl have tried voting for my bub and have clicked through and confirmed their vote by email but status says “vote pending”. Is this an error?

    • The Bonds Team

      Hi Tanya, they will receive a confirmation email – to confirm their vote, there may be a slight delay on these if it is busy. Bonds x

  78. Marina

    Is the face of bonds chosen by the public votes or by judges? I find it unfair if it’s chosen by the public as friends & relatives are the ones to vote not the average person who would search through 10000+ photos & choose their favorites

    • The Bonds Team

      Hi Marina, there will be 5 People’s Choice winners and 10 Bonds’ Choice winners. Bonds x

  79. Lisa

    I put my children’s last names as their first name and first name as the initial – how can I change this? :)

    • The Bonds Team

      Hi Lisa, if you can confirm the correct names we can update. Bonds x

  80. Emma

    Hi Bonds.
    My entry was processed twice and now I am worried that voting will be on 2 photos. I have emailed your baby search team but haven’t heard back yet. I am just concerned that if one photo is deleted that my son will lose the votes already on it – perhaps the votes so far on each photo could be combined & the duplicate deleted?
    Please help! Thank you :)

    • The Bonds Team

      Hi Emma, if you contact customer service on these details: 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they will get back to you. And vote will be fairly calculated at the end with duplicate entries. Bonds x

  81. Jade

    Thought this was a baby comp- not a chance to make ridiculous statements- take the baby holding the sign down! You can’t see its face anyway!

    • Sarah

      I totally agree. A baby shouldn’t win based on their parents opinions on completely unrelated politic issues. I’m surprised bonds approved this photo in the first place!!

  82. Sarah

    Hi,
    I’ve had family try vote and it says vote pending but they’re yet to receive the email to confirm. They did this 24hrs ago.
    Thanks

    • The Bonds Team

      Hi Sarah, sorry to hear that, please check your SPAM folder and if you still can’t find it please contact customer service in 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  83. Sonia

    Hi, I’ve read the FAQs and still don’t understand how not showing the votes is fair? How are we to know your adding the votes corectly based on the many techincal errors your website has encounted thus far?

  84. Maria

    Hi there was wondering why sometimes my babys photo comes up with hearts or something tHat looks like an alarm clock what does that mean? Thanks :) )

    • The Bonds Team

      Hi Maria, sorry we are not sure what you mean, if you would like to email an example to customer service on bondsbabysearch@pacbrands.com.au they can help. Bonds x

    • Renee

      I think the clock means – waiting to confirm vote and the heart means vote confirmed… I think I noticed this but once I confirmed my vote it changed to a heart :)

      • The Bonds Team

        Hi Renee, this is correct. Thank you. Bonds x

  85. rachel

    Hi I accidentally deleted my bubbas entry… miss grace g. Ca. I get it back on please?

    • The Bonds Team

      Hi Rachel, no problem – bub is back. :) Bonds x

      • rachel

        Thanks =)

  86. Jess

    Can’t believe how many ppl complain over missing out on entry! How is it unfair? Having troubles pick up the telephone don’t cry foul afterwards! Bonds do a great job!!! I have heard of enterants making up fake email accounts to increase votes talk about crazy and unfair to ppl doing the right thing!

    • Susan

      Easier said than done, but when you call the bonds customer service and are told its outside of hours or are on hold for 45 minutes…

      Well, you get the picture.

      • The Bonds Team

        Hi Susan, please can you confirm what you need help with and we can get a member of customer service to contact you. Thank you. Bonds x

  87. Sally

    I entered my bub in the wonder category, we met all requirements but when I go to her entry she doesn’t seem to be entered into that category. Is there any way to fix this? We deliberately chose that picture so she could be entered into that category.

    • The Bonds Team

      Hi Sally, we just looked into this for you and your bub is in the Wonder category. Bonds x

  88. Karen

    Hi,
    Is the top 20 baby updated throughout the day as the votes come in? They seem to change regularly?
    Or are the babies there now, the highest voted for yesterday?
    Thank you :) You guys are doing a great job :)

    • The Bonds Team

      Hi Karen, ‘Today’s Faves’ are the babies with the most votes on that particular day, not the most votes of the competition. It changes every day at so keep an eye out for your precious bub. Bonds x

      • Karen

        But how often is it updated? Throughout the day as the votes are placed or just once at midnight?

        • The Bonds Team

          Hi Karen, just once at midnight. Bonds x

          • Karen

            Why are the babies changing throughout the day then? Sorry for all the questions, I’m just curious! Thank you :)

          • The Bonds Team

            Hi Karen, just double checked this with the tech team and the 20 bubs are the same for the day but the order in which they are displayed updates every hour and is random – not based on number of votes. Bonds x

  89. Jaydin

    Hi bonds team!

    Thank you for organising this exciting competition! Great job!! Good luck to all mums and bubs!!! Xxx

  90. Renee

    Im a little disappointed that a certain Home and Away member is posting on his instagram account his niece’s entry and obviously getting votes from all the followers!! of course that ‘Neice’ is now in the top voted baby for the day every day since its been open. Doesn’t really make it a fair level playing field when that happens!! how are we meant to compete with someone who has over 129k followers? and on the post below has 2577 likes alone?? Everyone else may as well give up!

    • Susan

      They won’t answer you they’re rude and lie when people ask hard questions

      • Renee

        It makes me mad that they have ignored the question but allowed it to be posted.. go figure!

        • The Bonds Team

          Hi Renee, as the comments come to us in the back end, we didn’t realise which comment you were referring to. Sorry for the delay. Bonds x

    • The Bonds Team

      Hi Renee, the 5 People’s Choice winners are based on the people’s choice – this is from votes from friends and family in and outside of oz (sometimes they may have a famous friend or family members)! There is also 10 Bonds Choice winners – which is not affected by People Choice or the daily faves. Bonds x

    • Ray

      This is all about bonds advertising their product not so much of a competition. How do we even know how they choosing the winners(bonds) they probably already picked the 10 winners and they are just waiting for million more people that votes to look at there website and see what they can buy.

      • The Bonds Team

        Hi Ray, the public get to vote for 5 winners – this is based on votes and is the People’s Choice, we also have the tough job of picking 10 winners out of all the beautiful entries. Bonds x

  91. Erin

    I entered my vote for 2 babies on Tues but due to issues with my email account the confirmation emails did not come through. The website will not allow me to resubmit my vote. Can you please assist? Thanks!

    • The Bonds Team

      Hi Erin, if you contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they can help. Bonds x

      • Erin

        Thanks, I’ve just sent an email through :)

  92. VOTING FOR SEBASTIAN F

    i am voting for SEBASTIAN F – really georgeous baby

  93. Renee

    Can you please respond to my post please

  94. Kylie

    Hi
    Just wondering if Bonds searches every single entry or chooses out of the most voted for entrys?
    Thank you

    • The Bonds Team

      Hi Kylie, the Bonds judges look though all the entries – the daily faves do not influence their decision. Bonds x

  95. Lily

    Hi,
    I have family attempting to vote for my daughter and it is coming up with an error. It says “an error occurred saving your vote, please check your details and try again”. But their details have been entered correctly. Do you know what the issue could be?
    Thank you

    • The Bonds Team

      Hi Lily, sorry to hear that. We have reported the problem to the tech team. It may be due to high traffic on the site, please ask them to try back later. And if the problem is still occurring please do let us know. Bonds x

      • Lily

        Thank you Bonds Team :)

        • Lily

          Hi,
          It is still happening, and has been for about 6 hours now. It is working for some people, but not for others.
          It now is saying for some of them “Ah-oh! Something’s not right about this vote. Let us look into it.”
          Will they be notified when they are able to vote?

        • Lily

          It is still happening, and has been for about 6 hours now. It is working for some people, but not for others.
          It now is saying for some of them “Ah-oh! Something’s not right about this vote. Let us look into it.”
          Will they be notified when they are able to vote?

          • The Bonds Team

            Hi Lily, that message most likely means they have already voted on that bub – so if they have received the email and confirmed the vote all is good! If they have not received the email to confirm this will come through (and also they might need to check the SPAM folder for it). Bonds x

  96. Susan

    I can see why people are angry with bonds you’re telling people who couldn’t enter because your site wasn’t working that your site was working but you have heaps of people saying voting isn’t working so perhaps your website isn’t as good as you think it is I don’t think you’re telling the truth when you say that the website was working right when people tried to enter

  97. Brenda

    I entered my granddaughter but put her initial as L thinking her middle name, can I change the initial to B her surname. Thanks

    • The Bonds Team

      Hi Brenda, this is not an issue – middle inital is fine. :) Bonds x

  98. Jo Keech

    To all the people who missed out due to website issues so sorry your bubs didn’t get in just know they have already won the incredible vote of dedicated mums. To all the 60.000 other plus babies who have entered I wish everyone of them the best of luck xxoo

  99. Lily

    Hi,
    Following on from above comment, they have not voted on my bub before. They have tried a number of times to submit it, but it has always come up with an error, never the confirm via email message.

    • The Bonds Team

      Hi Lily, sorry you are having trouble, we may need a little more information to help you. Are you ok with us passing on your email address to customer service to contact you? Bonds x

      • Lily

        That would be great thanks.

        • The Bonds Team

          No problem, will do that now, they may need to contact you first thing tomorrow as customer service hours are 8:00am – 5:30pm. Thank you. Bonds x

        • The Bonds Team

          Hi Lily, our customer service was unable to contact you via the email you submitted here – it bounced back :( – if you can contact them on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they can help. Bonds x

  100. Hayley

    Hi,
    I am having the same problem as Lily above. Could customer service please contact myself as well. Thank you :)

    • The Bonds Team

      Hi Hayley, no problem, we have passed you email address on to Customer Service also. Bonds x

  101. STEVEN

    same here, we have tried to vote for our children only to have an error saying oops something went wrong…

    • The Bonds Team

      Hi Steve, sorry to hear that, can you please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au and with a little more information they can help. Bonds x

  102. Emma

    can you still enter babies into the competition…if so when does it end

    • The Bonds Team

      Hi Emma, Bonds Baby Search 2014 is closed for entries now. Bonds x

  103. Lucy

    Am I able to edit my son’s entry? It asked for an initial and I put his middle name initial instead of his surname initial.

    • The Bonds Team

      Hi Lucy, that’s fine – middle name is not an issue :) Bonds x

  104. Lucy

    Just saw that someone else did the same thing I did. Perhaps this could be a bit clearer next year?

  105. karen

    hi bonds team was just wondering if you could say how many entries there are in the wondersuit catagory thanks

  106. Lisa Kelly

    Hi

    I didn’t realise there was a cut off date for entries for the bonds baby of the year. Is it possible to submit a late entry? My daughter is 6 months old and so many people have commented that she looks like a bonds baby.

    • The Bonds Team

      Hi Lisa, sorry entries for Bonds Baby Search 2014 are now closed. Bonds x

  107. Melisa

    Wow people need to give The Bonds Team a break. It actually makes me frustrated reading the comments. I had a share of the bonds search every day for the last 2 weeks, if u couldnt get your entry in thats not The Bonds Teams fault. I feel sorry for the person personally replying to each of the comments and i think its great the Bonds are doing that. Theres always next year peope.

  108. Thanh

    Can I change the pictures now?

    • The Bonds Team

      Hi Thanh, sorry changes can only be made during registration, which is now closed. Bonds x

  109. Sonia

    Hi, I’ve read the FAQs and still don’t understand how not showing the votes is fair? How are we to know your adding the votes correctly based on the many techincal errors your website has encounted thus far?

    • The Bonds Team

      Hi Sonia, the People’s Choice is the people’s choice based on the votes – there is 5 winners! Bonds also choses 10 winners, which is not influenced by the Peoples choice. That is how it is and the votes are hidden. Bonds x

  110. Josie

    Hello, when sharing my pic to facebook, a preview of bubs pic and comp info doesnt come up, just the link. I have tried sharing other bubs pics and its working for all of them. Can you please help me fix this.

    • The Bonds Team

      Hi Josie, sorry to hear that, if you can contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au and with a little more info they can help you. Bonds x

  111. Karisitiana

    Hi,

    I am trying to vote for my children on your website but I have not got a confirmation email to process my vote. Can you please help? I’ve also been told by some of my friends and family that they are also having issues with confirmation emails.

    Please advise.
    Thanks

    • The Bonds Team

      Hi Karisitiana, sorry to hear that. Please can you check you spam folder for the email to confirm and ask your friends and fam to do the same. If you are still having trouble please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  112. Mel

    Can I chafe my bubs picture or is it too late?

    • The Bonds Team

      Hi Mel, sorry to say we only allow changes in registration phase and this is now closed. Bonds x

  113. Irem

    I’m trying to vote for my son Andrew R and it keeps saying vote pending also when I search him sometimes I get another photo as him could u plz look into it ….thankyou

    • The Bonds Team

      Hi Irem, please check your inbox for an email to confirm your vote (could also be in your spam folder). I was unable to look into your bub entry as it’s not under the email you used to comment here. Please contact customer service and they can help further – 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  114. Melissa

    Hi, I am positive that when i read the competition details it stated that the child has to be wearing bonds…. More than half the images in this comp should not be up for vote due not not wearing bonds clothing

    • The Bonds Team

      Hi Melissa, bub only has to be wearing Bonds (a Bonds Wondersuit specifically) if you wanted to be eligible for the Wonder category. Bonds x

  115. connie

    Hi
    Is there a way of seeing who votes for my child.
    Thanks

  116. Brodie

    Hi Bonds
    I was just wondering my friends and family have tried to vote for my son and it keeps coming up something is wrong with this vote we will look at it ? Help this is not fair as he’s missing out on votes could be happening to a lot of bubs ? Thank you

    • The Bonds Team

      Hi Brodie, sorry to hear that, please do ask them to try back and if they are still having issues please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  117. Natalia

    Hi Bonds,

    My Baby is entered and my friends are trying to vote for her but they get an error message saying “Uh Oh it looks like there is something wrong with this vote”

    Why is it not working?

    Thanks

    • The Bonds Team

      Hi Natalia, sorry to hear that. Just a reminder you can only vote on bub once. If they are voting for the first time on bub and are still having trouble please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au Bonds x

  118. karen

    just wondering if you could say how many entries there are in the wondersuit catagory thanks

    • The Bonds Team

      Hi Karen, there is about 3700 bubs in the Wonder category. Bonds x

  119. Tracey

    Is there a older bonds competition? my 6year old is feeling left out because I couldn’t enter her haha

    • The Bonds Team

      Hi Tracey, just for under 5 at the moment. Bonds x

  120. connie

    Hi
    is there a way of seeing who voted.
    Thanks

    • The Bonds Team

      Hi Connie, so the competition remains fun and fair, votes will be hidden. There will be a daily preview of the top 20 voted for babies of the day, shown on the Baby Search homepage. This tally changes each day depending on the number of votes each entry receives per day. The shortlist, which includes babies selected by both the People’s Choice and Bonds’ Choice will be announced on Thursday 27th March 2014. Bonds x

  121. Ashleigh

    Hi my son xavier was entered I tried to edit my entry and it was removed. He was in ages 10-36months but he was ment to be in 36-5years is there anyway u could please put him back up?? Thanx Ashleigh.

    • The Bonds Team

      Hi Ashleigh, sorry you can’t edit your entry once registration is closed. Your entry is back up now. Bonds x

  122. Hayley

    Hi,
    No one is able to vote for my daughter at the moment. It keeps coming up with ah oh, there is something wrong with this vote. I emailed customer service but I haven’t heard back. I don’t want to have to wait until Monday, as people will forget to go back in and vote.
    How can I get it fixed? It’s been like this all day? They are able to vote for other babies, but not mine.
    Please let me know how I can fix this.
    Thank you!

    • The Bonds Team

      Hi Hayley, If they are receiving ah oh, there is something wrong it means our system has picked up a vote that is not legitimate, it appears to be an automated vote or multiple votes coming from the same address. Remember 1 vote per bub is all that is allowed, however you can vote for as many bubs in the competition as you like. If you believe this is not the case please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au – Bonds x

  123. Carrie

    Hi what is an example of a third party site?

    • The Bonds Team

      Hi Carrie you can share your bub on your own social channels with your friends, family and network. You can also share on Bonds pages. You can not ask for votes on pages set up to request bulk votes from strangers. Bonds x

      • Rui

        Does this mean you can post your link on any mothers groups/forum websites you are a member of? TIA :)

        • The Bonds Team

          Hi Rui, the T&Cs only allow you to share on FB or your direct social networks – with friends and family. Thank you. Bonds x

  124. connie

    I have had a few people ask me that they confirm their email and still says their vote is pending. .. Why is this???

    • The Bonds Team

      Hi Connie, if they confirmed their vote via email it would have gone through. Please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they can help. Bonds x

  125. Sonia

    Thanks for your response regarding the votes however on a second occasion you have failed to comment on the technical errors which as per the comments above would lead me to believe this isn’t a fair competition at all. I feel misled as a competitor/customer and very annoyed I wasted my time. Thank you bonds for showing Australia what a inconsiderate brand you are.

    • The Bonds Team

      Hi Sona, the technical error means our system has picked up a vote that is not legitimate, it appears to be an automated vote or multiple votes coming from the same address. This is set up to ensure the comp is fair. If you would like more information on this please contact customer service on 1800 054 321 (between 8:00am – 5.30pm AEDT Monday – Friday) or email bondsbabysearch@pacbrands.com.au they can help. Bonds x

  126. blair

    Is posting your bubs link on a fb page that has over 70,000 likers, asking for votes and saying that they will donate the prizes if they win allowed?

    • The Bonds Team

      Hi Blair, so long as it stays within their own social network or our pages. We will review this. Thank you. Bonds x

    • The Bonds Team

      Hi Blair, please confirm if you are happy for us to contact you about this, so we can review further. Thank you. Bonds x

  127. Stevee

    Hi I was just wondering if the baby’s pics get shuffled around because when I look through the pagers I can never find her. I know I can look her details up but if I can’t find her in the first 130 pagers how is anyone going 2 see her 2 vote?

    • The Bonds Team

      Hi Stevee, so the same bubs are not always on page one the bubs do get shuffled around. People can find your bub by you sharing your link with them via the share icons under bubs image or they can search their name and age category. Bonds x

  128. Hayley

    Will the babies on the short list be contacted? Or will they need to check the website? When will they be contacted? Thank you :)

    • The Bonds Team

      Hi Hayley, yes the shortlisted babies parents or guardians will be contacted before they go live on the 27 March. Bonds x

  129. Kylie

    In regards to the wonder suit category the requirements to enter the category were that the wonder suit logo had to be visible … The bonds choice shortlist has 3 babies where the logo is NOT visible with one in particular being a close up head and shoulders shot. This is highly unfair as others (including my friends & family members) stuck to the rules and submitted photos that showed the logo. This is a breach of your competition conditions and the entires should be retracted from the category and shortlist. Can you please explain why these entries were accepted into this category. Many Thanks

    • The Bonds Team

      Hi Kylie, our image guidelines stated that the logo needed to show – this was to help verify that the suit is a Bonds Wondersuit. In a few cases we had to confirm by checking the un-cropped image. Our terms & conditions do not state that the logo must be visible, therefor if we could confirm it was a Bonds Wondersuit the entry was accepted. Thank you. Bonds x

  130. Kylie

    Well, that is not what I was told when I phoned up and spoke to one of your staff members. I called in regards to the fact that the photo I wanted to submit once cropped did not show the wonder suit logo. I was told by BONDS that if I submitted that photo it would not be entered into the wonder suit category, so I submitted a different photo (hence my 2nd choice). You are giving 2 conflicting answers , which is it, your answer or the lady I spoke with. Very unfair and unclear. I have called and spoken to someone about this as well the day the shortlist came out and I was told I would be contacted about it. Noone has called me in regards to this. This is not acceptable and bonds as a company has put their brand and integrity on the line. There should be one rule for everyone.

  131. Louarna

    Hi there, does anyone know how many entries there were in the 2014 Bonds Baby Search?

    • The Bonds Team

      Hi Louarna, there were around 60,000 entries in Bonds Baby Search this year. Bonds x

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